Terms of Service

Section 1 – Scope and Provider

These Terms of Service apply to the use of the FlowTrader AI platform at flowtraderai.de and flowtraderai.com.

Stefan Hertweck
FlowTrader AI
Ooser Waldstrasse 5
76532 Baden-Baden, Deutschland
E-Mail: info@flowtraderai.de

Deviating terms of the customer are not recognized unless the provider expressly agrees to them in writing.

Section 2 – Service Description

FlowTrader AI provides a platform for:

• Trading journal with AI-powered analysis
• AI-powered trading coaching
• Mindset training and hypnosis sessions
• Performance dashboard and Discipline System

FlowTrader AI does not provide trading signals, investment advice, or financial consulting. All trading decisions are solely the responsibility of the user.

Section 3 – Contract Formation

The contract is formed upon registration on the platform and confirmation via email.

The customer must be at least 18 years old and provide truthful information.

Section 4 – Free Trial Period

Every new customer receives 7 days of free access to all features. After the trial period expires, the selected payment plan is automatically activated unless canceled beforehand. A reminder is sent via email.

Section 5 – Prices and Payment

The following pricing plans are available:

• Monthly: €17.99 / month
• Yearly: €149.99 / year
• Lifetime: €699.00 (one-time)

All prices include applicable taxes. Payment is processed through Stripe via credit/debit card or SEPA direct debit.

Section 6 – Duration and Cancellation

The monthly subscription can be canceled at any time, effective at the end of the current billing period.

The yearly subscription can be canceled with 14 days' notice before the end of the term.

The lifetime license is a one-time purchase and does not require cancellation.

Section 7 – Right of Withdrawal for Consumers

Withdrawal instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day of contract formation.

To exercise your right of withdrawal, you must inform us (Stefan Hertweck, FlowTrader AI, Ooser Waldstrasse 5, 76532 Baden-Baden, Germany, email: info@flowtraderai.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw. We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise; in any event, you will not be charged any fees as a result of the reimbursement.

Early expiry of the right of withdrawal

The right of withdrawal expires for contracts for the supply of digital content not supplied on a tangible medium and for services if the provider has begun performance of the contract after the consumer (a) expressly consented to the provider beginning performance before expiry of the withdrawal period, and (b) confirmed awareness that consent causes the right of withdrawal to be lost once performance has begun. This consent is obtained explicitly during checkout.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To: Stefan Hertweck, FlowTrader AI, Ooser Waldstrasse 5, 76532 Baden-Baden, Germany, email: info@flowtraderai.de

• – I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
• – Ordered on (*) / received on (*)
• – Name of consumer(s)
• – Address of consumer(s)
• – Signature of consumer(s) (only if this form is notified on paper)
• – Date

(*) Delete as appropriate

Section 8 – Customer Obligations

The customer agrees to:

• Use the platform only for personal purposes
• Keep login credentials confidential and not share them with third parties
• Not perform automated access (bots, scrapers) on the platform
• Not upload illegal content

Section 9 – Availability and Changes

FlowTrader AI strives for a monthly availability of at least 99%. Planned maintenance will be announced in advance when possible.

The provider reserves the right to modify or expand platform features within reasonable bounds.

Section 10 – Limitation of Liability

FlowTrader AI is not liable for:

• Trading decisions and resulting losses by the user
• Incompleteness or inaccuracy of AI-generated analyses and recommendations

Section 11 – Data Privacy

Details on the processing of personal data can be found in our Privacy Policy. Trading data is stored encrypted and not shared with third parties.

Section 12 – Intellectual Property

All content on the platform, including text, graphics, software, and audio content, is protected by copyright. Reproduction or distribution without written permission is prohibited.

Section 13 – Applicable Law

The laws of the Federal Republic of Germany apply. The place of jurisdiction is the provider's registered office, insofar as the customer is a merchant.

Section 14 – Severability Clause

Should any provision of these Terms of Service be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a regulation that comes closest to the economic purpose of the invalid provision.

§ 15 – No Psychotherapeutic or Medical Advice

FlowTrader AI is a software analysis tool intended to support self-reflection in trading and is not a psychotherapeutic, medical, or health-related service. The provider is not a licensed psychotherapist or psychologist within the meaning of the German Psychotherapists Act (PsychThG) or any equivalent legislation. The analyses, guidance, coaching content and mindset sessions provided do not replace professional advice from qualified psychotherapists, physicians, or other health professionals. No diagnoses are made and no promises of cure are given. In case of psychological distress, addiction (e.g. gambling or trading addiction), or health concerns, please contact qualified professionals immediately. In Germany: Telephone counseling 0800 1110111 (24/7, free). Internationally, please contact your local emergency services or a qualified mental health professional.